Pax sits on a mix of older plumbing and newer builds, and our crew has pulled water out of both, which is why the truck that shows up already has the right extraction head for your situation.
Call +1-844-578-1604
Avg. arrival under 60 minutes in Pax
Written estimate, no hidden line items
IICRC-certified technicians on every truck
Ask a Pax homeowner who's dealt with a burst pipe at 3am and, if they called us, they'll tell you the same thing: someone answered, and someone showed up. That's the whole model.
Our Pax dispatch desk is staffed around the clock by people, not an automated queue, which matters most at exactly the hour you're calling.
Homeowners dealing with a flood are stressed enough without technical jargon, so we train our crews to explain the process in plain terms from the first phone call.
Water damage rarely starts as a dramatic flood — it usually starts small, and these are the signs worth acting on before the damage spreads further.
Fresh paint over an old stain can hide the problem visually for a month or two, right up until the drywall paper backing gives out.
A smell that gets stronger after rain is a strong hint that groundwater or a foundation crack is letting moisture in during wet weather.
Hardwood cupping at the edges, laminate lifting at the seams, or carpet that stays spongy days after you last noticed water — all three point to moisture sitting against the subfloor.
The sound of running water when every fixture in the house is off is one of the more reliable early warnings of a hidden leak.
Wallpaper that suddenly lifts at the seams after holding fine for years often signals a change in the humidity or moisture level inside that wall cavity.
Mold that returns after a bleach cleaning is a sign the moisture source behind it was never actually addressed.
Catching two or more of these signs at once usually means it's past time for a proper inspection.
Bouncing between an extraction company, a drying company, and a repair contractor is how small jobs turn into weeks-long headaches — we keep all three under one roof on purpose.
The equipment on our trucks scales up or down to the job, but the process — assess, extract, dry, verify, repair — doesn't change.
We treat extraction speed as the single biggest variable we control — every additional hour of standing water raises the odds of secondary damage.
Air movers and dehumidifiers get placed according to psychrometric readings taken at assessment, not a default layout used on every job regardless of conditions.
Our sewage cleanup protocol follows IICRC S500 guidelines start to finish, including isolation of the affected zone and disposal documentation.
Antimicrobial treatment on studs, subfloor, and other porous surfaces happens during the drying phase, especially anywhere that stayed wet more than 48 hours.
Once moisture readings confirm the structure is dry, the same team that documented and dried the loss hands off directly into drywall, insulation, and flooring repair.
Specialized content cleaning often saves items that looked like a total loss at first glance, which keeps replacement costs off your claim.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
Real person, real questions, fast routing — the goal is getting a truck moving within minutes of hanging up.
Photo and moisture documentation happens before any equipment gets touched, which protects your insurance claim later.
Standing water comes out first with commercial extraction equipment, then air movers and dehumidifiers go to work based on the readings just taken.
Final verification is where corners often get cut industry-wide; we treat it as mandatory.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
Every technician carries IICRC certification, and every crew works fully insured — documentation available whenever you want it.
Shorter drive times matter most in the first hour after a loss, which is exactly when local staging pays off.
We'd rather have the pricing conversation upfront than after the job's already underway.
If a drying target isn't hit on schedule, equipment stays on-site at no extra charge until the readings confirm it's dry.
We'd rather run a dehumidifier an extra day on our dime than sign off on a reading we're not confident in.
This isn't marketing copy — it's the actual checklist our crews sign off against before a job is marked complete.
Call +1-844-578-1604Whether your address sits in 25904 or a neighboring zip, the same crew and the same response standard applies.
We track call patterns by zip code across Pax to keep crew staffing matched to where emergencies actually happen.
"What stood out was how calm the technician stayed while explaining a genuinely stressful situation — that mattered more than I expected."
Renee A., Pax"The daily moisture log gave me something concrete to look at instead of just being told to trust the process."
Owen D., Pax"They didn't cut corners on the sanitization step even though it clearly slowed them down — with two kids in the house, that mattered to us."
Fatima J., Pax"Fast response and clear pricing, and they handled the back-and-forth with my insurance adjuster directly, which saved me a genuinely stressful week."
Lucas P., Pax"The thermal scan caught damage behind a cabinet that could have turned into a much bigger mold problem if it went unnoticed."
Grace T., Pax"They sectioned off the wet area instead of shutting down the whole office during drying, which kept us operating almost normally."
Nathaniel W., Pax"The technician explained exactly which boards needed to go and which tested dry enough to keep, so we didn't overpay for the repair."
Bianca H., Pax"Storm runoff got into our crawl space and the smell alone told us something was wrong. They found a failed vapor barrier and fixed the actual cause during the same visit."
Derek S., Pax"They found the actual source of the leak instead of just drying the surface damage, which saved us from the same problem happening again in a month."
Melissa C., Pax"Being out of town when it happened was stressful enough — having a crew that could work directly with our property manager made it manageable."
Victor N., Pax
